Refund and Returns Policy
Last Updated: [2026-03-01]
At Ape Kade, operated by M M Trading LLC, we are committed to providing authentic Sri Lankan and Asian grocery products to our customers across Japan. Customer satisfaction is important to us, and we aim to ensure that every order arrives in good condition and matches the items ordered.
Because many of the products we sell are food, frozen, and grocery items, return restrictions apply for health, safety, and quality reasons. This policy explains when refunds, replacements, or returns may be accepted.
Order Accuracy and Quality
Our team carefully checks and packs every order before dispatch to ensure that the correct items are delivered and that products are in good condition. We work closely with trusted suppliers to maintain the quality, freshness, and authenticity of all products available in our store.
However, if there is an issue with your order, we encourage customers to contact us as soon as possible so that we can review the situation and provide an appropriate solution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.
When contacting us, please include:
- your order number
- a description of the issue
- clear photos of the item and packaging, where applicable
After review, we may offer a replacement, refund, or other appropriate solution depending on the situation.
Non-Returnable Items
Due to health and safety regulations, most grocery and food items cannot be returned once they have been delivered. This includes opened products, perishable goods, frozen foods, and items that require temperature-controlled storage.
Returns may also not be accepted for products that have been used, opened, or stored improperly after delivery.
Refund Process
If a refund is approved, it will be made through the original payment method whenever possible. The time required for the refund to appear may vary depending on your payment provider or bank.
Refunds are issued only after the issue has been reviewed and confirmed by our team.
Order Cancellation
Orders may be canceled only before they are processed or shipped. If you need to cancel an order, please contact us as soon as possible after placing it.
Once an order has been packed or shipped, cancellation may no longer be possible.
Store Pickup Orders
For store pickup orders, customers should collect their order within a reasonable time after receiving pickup confirmation. If an order is not collected within the pickup period, we may contact the customer to arrange a suitable solution.
Customer Responsibility
Customers are responsible for providing accurate delivery information at checkout. M M Trading LLC is not responsible for delivery problems caused by incorrect or incomplete address details.
Customers are also responsible for proper storage of products after delivery, especially frozen or perishable items.
Contact Information
If you experience any issue with your order or need help regarding refunds or returns, please contact us:
M M Trading LLC
- mmtrading.jp@gmail.com
- 384-2 Yachimata Ho, Yachimata Shi, Chiba Ken, 〒 289-1115
- 090 8596 1975
Ape Kade is the online grocery store operated by M M Trading LLC. We provide authentic Sri Lankan and Asian grocery products, careful service, and convenient delivery across Japan.
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M M Trading LLC
384 - 2 Yachimata Ho, Yachimata Shi, Chiba Ken
〒 289-1115
Contact Us
M M Trading LLC
384 - 2 Yachimata Ho, Yachimata Shi, Chiba Ken
〒 289-1115
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