FAQ - M M Trading LLC

About M. M. Trading

“Ape Kade” means “Our Shop”, reflecting our mission to serve the Sri Lankan and Asian community with authentic groceries.

Our store serves: Sri Lankan families in Japan International students Workers and professionals Multicultural households Anyone who loves authentic Asian flavors

Account & Support

Click the Register / Sign Up option on the website and fill in your details to create an account.

Use the Forgot Password option on the login page to reset your password.

ou can reach us through: Email support Phone Contact form on our website Visiting our store in Chiba, Japan

Products & Halal Information

Yes, we offer a wide range of halal-certified products suitable for the Sri Lankan and Asian communities in Japan.

Our store offers: Sri Lankan groceries Asian spices and ingredients Rice and dry foods Frozen seafood and meats Halal products Snacks and beverages Seasonal Asian vegetables Everyday grocery essentials

Yes. Fresh Asian vegetables are available depending on seasonal supply.

Yes, we carefully source authentic Sri Lankan and Asian brands loved by customers.

Orders & Shopping

Browse our online store, add your desired products to the cart, and proceed to checkout. Enter your delivery details and complete the payment to confirm your order.

You can place an order as a guest, but creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Yes, but only if the order has not been shipped yet. Please contact our support team as soon as possible.

Orders can be canceled before they are dispatched. Once the order has been shipped, cancellation may not be possible.

If a product is out of stock, we will contact you with options such as replacement or refund for that item.

Delivery & Pickup

Yes, Ape Kade offers nationwide delivery across Japan so customers everywhere can enjoy authentic Sri Lankan and Asian groceries.

All orders are delivered through Sagawa Express, a trusted courier service in Japan.

Free delivery on orders above ¥15,000. Flat delivery fee applies for orders below that amount.

Most orders arrive within 1–3 business days, depending on your location.

Yes. Once your order is shipped, you will receive a tracking number to monitor your delivery.

Yes, customers can choose store pickup during checkout and collect their order from our Chiba location.

Payments & Security

We accept secure online payments including credit and debit cards through Stripe. We also accept Cash on Delivery (COD) and bank transfers.

Yes. All payments are processed through secure encrypted payment gateways to protect your information.

Currently, we only support online payments for orders.

Product Quality & Packaging

We pack orders carefully to maintain freshness and protect items during delivery.

Frozen items are packed using proper insulated packaging to maintain temperature during transit.

Please contact our support team with photos of the product and order details. We will assist you with a replacement or refund.

Returns & Refunds

Due to food safety regulations, returns may not be accepted for certain grocery items unless they are damaged or incorrect.

Refunds are available for damaged, defective, or incorrect items. Please contact us within 24 hours of receiving your order.

Ape Kade is the online grocery store operated by M M Trading LLC. We provide authentic Sri Lankan and Asian grocery products, careful service, and convenient delivery across Japan.

Quick Links

Support

Contact Us

M M Trading LLC
384 - 2 Yachimata Ho, Yachimata Shi, Chiba Ken
〒 289-1115

090 8596 1975

mmtrading.jp@gmail.com