Terms and Conditions
Last Updated: [2026-03-01]
Welcome to Ape Kade. These Terms and Conditions govern your access to and use of the Ape Kade website and services. By visiting our website, creating an account, or placing an order, you agree to comply with and be bound by the following terms. If you do not agree with any part of these terms, you should not use our website or services.
Ape Kade operates as an online grocery store providing authentic Sri Lankan and Asian grocery products to customers across Japan. Our website allows customers to browse products, place orders, and choose delivery or store pickup options. These Terms and Conditions apply to all visitors, customers, and users of the website.
Use of Our Website
By accessing the Ape Kade website, you confirm that you are using the platform for lawful purposes and that the information you provide during account registration or checkout is accurate and complete. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
You agree not to misuse the website in any way that could damage, disable, or interfere with its operation. Unauthorized attempts to access the system, misuse of website content, or fraudulent activity may result in suspension of access or cancellation of orders
Product Information
Ape Kade makes every effort to ensure that product descriptions, images, and pricing displayed on the website are accurate and up to date. However, product packaging, labeling, or appearance may vary from the images shown depending on supplier updates or availability.
In some cases, products may become unavailable after an order has been placed. If this occurs, our team will contact the customer to provide alternative options or process a refund for the unavailable item.
Pricing and Payment
All prices on the Ape Kade website are displayed in Japanese Yen (¥). Prices are subject to change without prior notice due to supplier pricing, seasonal changes, or market conditions. The final price of the order will be the price shown at the time of checkout.
Payments are processed securely through trusted payment gateways. Ape Kade does not store full credit card or payment details on its servers. By completing a purchase, you confirm that you are authorized to use the selected payment method.
Order Processing
Once an order is placed, customers will receive a confirmation email indicating that the order has been received. Orders will only be processed once payment has been successfully completed. Ape Kade reserves the right to cancel or refuse any order if fraudulent activity, pricing errors, or product availability issues are detected.
If an order is cancelled after payment has been processed, the customer will receive a refund through the original payment method.
Delivery Policy
Ape Kade provides nationwide delivery across Japan using trusted courier services such as Sagawa Express. Delivery fees may apply depending on the order value. Orders reaching the free delivery threshold may qualify for free shipping according to the delivery policy displayed on the website.
Delivery times may vary depending on location, courier schedules, weather conditions, or other unforeseen circumstances. Once an order is dispatched, customers will receive tracking information to monitor the delivery progress.
Ape Kade is not responsible for delays caused by courier services or external factors beyond our control.
Store Pickup
Customers may select the store pickup option during checkout. Once the order has been prepared, customers will receive notification that their order is ready for collection at the store location in Chiba. Customers are responsible for collecting their orders within a reasonable time after notification.
Returns and Refunds
Due to the nature of grocery and food products, returns may be limited. However, if a product arrives damaged, incorrect items are delivered, or there are quality concerns, customers should contact Ape Kade as soon as possible after receiving the order.
Our team will review the issue and may offer a replacement, refund, or suitable solution depending on the situation. Refunds, when approved, will be processed through the original payment method.
Intellectual Property
All content on the Ape Kade website, including text, images, graphics, logos, and design elements, is the property of Ape Kade and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or use of website content without written permission is prohibited.
Limitation of Liability
Ape Kade aims to provide accurate information and reliable service; however, we do not guarantee that the website will always be free from interruptions, errors, or technical issues. Ape Kade will not be liable for any indirect or consequential damages arising from the use of the website, products purchased, or delays caused by third-party service providers.
Changes to Terms and Conditions
Ape Kade reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page and will become effective immediately after publication. Customers are encouraged to review this page periodically to stay informed of any updates.
Governing Law
These Terms and Conditions are governed by the laws of Japan. Any disputes arising from the use of the Ape Kade website or services will be subject to the jurisdiction of the appropriate courts in Japan.
Contact Information
If you have any questions regarding these Terms and Conditions or require assistance, please contact us.
Ape Kade
- mmtrading.jp@gmail.com
- M.M.TRADING Contract Company, 384-2 Yachimata, Yachimata City, Chiba Prefecture, 〒 289-1115
- 090 8596 1975 / 043 312 9449
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M.M.TRADING Contract Company, 384-2 Yachimata, Yachimata City, Chiba,
〒 289-1115
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