Refund and Returns Policy
Last Updated: [2026-03-01]
At Ape Kade, we are committed to providing high-quality Sri Lankan and Asian grocery products to our customers across Japan. Customer satisfaction is very important to us, and we aim to ensure that every order arrives in good condition and meets your expectations.
Because many of the products we sell are food and grocery items, certain return limitations apply. This policy explains the conditions under which refunds, replacements, or returns may be accepted.
Order Accuracy and Quality
Our team carefully checks and packs every order before dispatch to ensure that the correct items are delivered and that products are in good condition. We work closely with trusted suppliers to maintain the quality, freshness, and authenticity of all products available in our store.
However, if there is an issue with your order, we encourage customers to contact us as soon as possible so that we can review the situation and provide an appropriate solution.
Damaged or Incorrect Items
If you receive a product that is damaged during delivery, defective, or different from what you ordered, please notify us within 48 hours of receiving the order.
When contacting us, please include your order number and a clear description of the issue. In some cases, we may request photos of the damaged or incorrect items to help us investigate the problem.
Once the issue is confirmed, we may offer a replacement item, store credit, or a refund depending on the circumstances.
Non-Returnable Items
Due to health and safety regulations, most grocery and food items cannot be returned once they have been delivered. This includes opened products, perishable goods, frozen foods, and items that require temperature-controlled storage.
Returns may also not be accepted for products that have been used, opened, or stored improperly after delivery.
Refund Process
If a refund is approved, it will be processed through the original payment method used during the purchase. The time required for the refund to appear in your account may vary depending on your payment provider or bank.
Refunds will only be issued after the issue has been reviewed and confirmed by our team.
Order Cancellation
Orders may be cancelled before they are processed or dispatched. If you need to cancel an order, please contact us as soon as possible after placing the order.
Once an order has been packed or shipped, cancellation may no longer be possible.
Store Pickup Orders
For customers who choose the store pickup option, orders must be collected within a reasonable period after receiving the pickup notification. If an order is not collected within the pickup period, we may contact the customer to arrange a suitable solution.
Customer Responsibility
Customers are responsible for providing accurate delivery information during checkout. Ape Kade cannot be held responsible for delivery issues caused by incorrect or incomplete address details.
Customers are also responsible for properly storing products after delivery, especially frozen or perishable items.
Contact Information
If you experience any issues with your order or need assistance regarding refunds or returns, please contact our customer support team.
Ape Kade
- mmtrading.jp@gmail.com
- M.M.TRADING Contract Company, 384-2 Yachimata, Yachimata City, Chiba Prefecture, 〒 289-1115
- 090 8596 1975 / 043 312 9449
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M.M.TRADING Contract Company, 384-2 Yachimata, Yachimata City, Chiba,
〒 289-1115
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